QA Agent Form

QA Analyst
  • - select a name -
  • Saileth Domingues
- select a name -
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Agent's Name
  • - select an agent name -
  • Elizabeth Salguedo (elizabethmse@hotmail.com)
  • Carlos Socarras (carlos2112@gmail.com)
  • Juan Jose Polanco Bustillo (juanjosepolanco@gmail.com)
  • Daniel Philip Woolgrove Otero (danielpwoolgrove@gmail.com)
  • Francisco Diaz (fdiazmcgregor@gmail.com)
  • Sammy Morgado (sammymorgado79@gmail.com)
  • Ronald Bigger (Ronald@connect2bpo.com)
  • Daniel Senior (funcca2014@hotmail.com)
  • Diego Gutierrez (diegogupe9@gmail.com)
  • Itzjack González mantilla (Itzgoz1@icloud.com)
  • Eve Baroman (ebaroman20@gmail.com@gmail.com)
  • Santiago Calderon
  • Mauro Chinza
  • Hernan Serna
  • Dorian Dominguez
  • Vanessa Sanclement
  • Carlos Duque
  • Khristian Mendoza
  • Benjamin Woolgrove
  • Bryan Ferrer
  • Dapsy O.
  • Julian Garnica
  • Xiomara Esquivel
- select an agent name -
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Client's PH number
Client\'s phone number
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Date of Transfer
Select a date
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Link to Audio
Please enter here link to google drive with the audio...
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Intro
Proper Introduction and Branding of call
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PIF
Is this timeshare Paid In Full or do you still have a mortgage balance?
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MB
How much is your mortgage balance?
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MF
How much do you pay for your annual Maintenance Fee?
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DEV
What's the name of your timeshare developer? (Resort)
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PD1
Are you current with all of your payments? (Mortgage and Balance)
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PD2
If we are able to accept your case, are you financially able to bring all past due payments current?
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OTD
Are you the only one on the deed?
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PERS:
Reaction to objections/rebuttal
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PK
Product Knowledge
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DT - NEGATIVE
Dishonest tactics
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CL
How was the agent's tone of voice and interaction with the client?
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QT
According to ALL the inputs does the call qualify?
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Comment:
Write any comments here...
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Total
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