QA Analyst
Welcome to the QA section of C2BPO, follow the next steps:
1- Fill an evaluation form with data about timeshare agents.
2- The form automatically will generate a score base in the inputs you fill.
3- Please read well the sentences inside the form before click send.
4- Check your email inbox for the score email.
5- Resend the email to the agent you just evaluated.
Hora Entrada
Video tutorial
QA TABLE MEANING REFERENCE
Where to find them: | Form | |
Acronym | SHORT-NAME | FULL NAME |
Intro | Intro / Branding | Proper Introduction and Branding of call |
PIF | Paid In Full/Mortgage Balance | Is this timeshare Paid In Full or do you still have a mortgage balance? |
MB | Mortgage Balance Value | How much is your mortgage balance? |
MF | Annual Maintenance Fee | How much do you pay for your annual Maintenance Fee? |
PD1 | Past Due | Are you current with all of your payments? (Mortgage and Balance) |
PD2 | Financially Able | If we are able to accept your case, are you financially able to bring all past due payments current? |
OTD | One on the deed | Are you the only one on the deed? |
DEV | Developer | What's the name of your timeshare developer? (Resort) |
PERS | Persuasion | Reaction to objections/rebuttal |
PK | Product Knowledge | Product Knowledge |
DT | Dishonest Tactics | Dishonest Tactics |
QT | Qualified | According to ALL the inputs does the call qualify? |
CL | Intention | How was the agent's tone of voice and interaction with the client? |