QA Analyst

Welcome to the QA section of C2BPO, follow the next steps:

1- Fill an evaluation form with data about timeshare agents.

2- The form automatically will generate a score base in the inputs you fill.

3- Please read well the sentences inside the form before click send.

4- Check your email inbox for the score email.

5- Resend the email to the agent you just evaluated. 

Hora Entrada

Select Name
  • - select a option -
  • Sally
  • Stephanie
  • Elizabeth
- select a option -
Field is required!
Field is required!
Date
Select a date
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Field is required!
Hour
Select a Hora
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Field is required!

Video tutorial

QA TABLE MEANING REFERENCE

Where to find them:

Email

Form

Acronym

SHORT-NAME

FULL NAME

Intro

Intro / Branding

Proper Introduction and Branding of call

PIF

Paid In Full/Mortgage

Balance

Is this timeshare Paid In Full or do you still have a mortgage balance?

MB

Mortgage Balance Value

How much is your mortgage balance?

MF

Annual Maintenance Fee

How much do you pay for your annual Maintenance Fee?

PD1

Past Due

Are you current with all of your payments? (Mortgage and Balance)

PD2

Financially Able

If we are able to accept your case, are you financially able to bring all past due payments current?

OTD

One on the deed 

Are you the only one on the deed?

DEV

Developer

What's the name of your timeshare developer? (Resort)

PERS

Persuasion

Reaction to objections/rebuttal

PK

Product Knowledge

Product Knowledge

DT

Dishonest Tactics

Dishonest Tactics

QT

Qualified

According to ALL the inputs does the call qualify?

CL

Intention

How was the agent's tone of voice and interaction with the client?