Welcome to the QA section of C2BPO, follow the next steps:
1- Fill an evaluation form with data about timeshare agents.
2- The form automatically will generate a score base in the inputs you fill.
3- Please read well the sentences inside the form before click send.
4- Check your email inbox for the score email.
5- Resend the email to the agent you just evaluated.
QA TABLE MEANING REFERENCE
Where to find them:
Intro / Branding
Proper Introduction and Branding of call
Paid In Full/Mortgage
Is this timeshare Paid In Full or do you still have a mortgage balance?
Mortgage Balance Value
How much is your mortgage balance?
Annual Maintenance Fee
How much do you pay for your annual Maintenance Fee?
Are you current with all of your payments? (Mortgage and Balance)
If we are able to accept your case, are you financially able to bring all past due payments current?
One on the deed
Are you the only one on the deed?
What's the name of your timeshare developer? (Resort)
Reaction to objections/rebuttal
According to ALL the inputs does the call qualify?
How was the agent's tone of voice and interaction with the client?