Company
Human Rights
At Connect2BPO, we believe our greatest asset is not our processes, our technology or our results… it is our people.
Paola Gil, CEO & Founder
Every team member, regardless of their role, location or function, is a key part of the purpose that drives us: creating opportunities that transform lives.
Thus, we promote a working environment built on trust, safety and respect, where every voice is heard and every talent can fully develop. Our commitment isn’t limited to complying with the law — it means ensuring that all our team members work in a dignified environment, free from discrimination, violence or harassment.
Our Ethic channel is a demonstration of that commitment: to protect, listen and act with transparency.
Promotion and Respect of Human Rights
At Connect2BPO we defend the respect, dignity and equality of all people. Our commitment to Human Rights guides each of our actions and internal policies.
Q: Can I file a complaint if I feel my human rights have been violated within the company?
A: Yes. You can do so confidentially through the Ethic channel. Every complaint is processed on the basis of the Constitution and international treaties ratified by Colombia.
Q: What does the company do to promote Human Rights among its employees?
A: We provide internal training, equality policies and accessible reporting mechanisms.
Q: How does Connect2BPO guarantee the protection of the dignity of each worker?
A: Through mutual respect policies, equality and non-discrimination at all levels.
Commitment to Diversity, Equity & Inclusion
At Connect2BPO we value differences as a strength. We promote diverse, inclusive and prejudice-free work environments.
Q: Can I be fired or not hired because of my sexual orientation, gender identity or religion?
A: No. Any discrimination on the basis of sexual orientation, gender identity, religion or political thought is illegal — here everyone has their space.
Q: Can I request inclusion measures if I have a disability or special need?
A: Yes. The company provides differential attention and reasonable accommodations when necessary.
Q: How does Connect2BPO act against discriminatory comments or behaviors?
A: Any discriminatory behavior is internally investigated and may lead to disciplinary sanctions.
Labor Rights and Dignified Working Conditions
We believe that work is both a right and a social duty. We guarantee safe, equitable and respectful conditions for all employees.
Q: What can I do if I think my working conditions are not fair or safe?
A: You can raise a petition or complaint with the Human Talent area or via the Ethic channel.
Q: Can I demand that my working hours and rest times be respected?
A: Yes. Colombian law protects basic labor rights, including rest, fair pay and safety.
Q: What if I notice a mistake in my salary?
A: If you identify a discrepancy in your salary or have any question related to pay, contact the Payroll department or via the internal Ethic channel. They will review your case and provide a clear and timely response.
Collective Bargaining and Freedom of Association
We support employees’ freedom to join unions and participate in collective bargaining processes freely and without reprisals.
Q: Can I join a union without being fired or sanctioned?
A: Yes. The right to union association is protected by the Constitution.
Q: What can I do if I believe my union rights are being violated?
A: You can file a formal claim through the Ethic channel or with the Ministry of Labor.
Q: Do I have the right to the same pay as my colleagues doing the same job?
A: Yes. The law prohibits any form of pay discrimination.
Prevention of Violence, Harassment and Discrimination
We have a zero-tolerance policy for harassment, violence and any form of mistreatment. We foster work relationships based on respect, empathy and communication.
Q: What should I do if I suffer harassment from a coworker or superior?
A: You should report it immediately to your supervisor or to the Workplace Coexistence Committee.
Q: Can I report sexual harassment if the perpetrator is my direct boss?
A: Yes. The complaint will be handled with full confidentiality and no reprisals.
Q: What measures does the company take to prevent workplace harassment?
A: We conduct training, implement protocols and follow-up on each reported case.
Complaints Mechanisms
Our reporting channels ensure confidentiality, identity protection, no retaliation and timely attention to each case.
Ethic Line Email: pqr@connect2bpo.com
Attention Line: +57 (605) 344 6652
Q: Can I file an anonymous complaint?
A: Yes. You can do it anonymously or confidentially, according to your preference.
Q: What guarantees do I have when submitting a complaint?
A: You will not be subject to retaliation or sanctions for doing so.
Q: How long will it take to address my complaint or claim?
A: All complains are handled within a maximum of 15 business days, in accordance with the principles of efficiency and transparency.