Daniel Vanegas - Connect2BPO

KPI Examples for Operations

Picture a manufacturing plant running at what management believes is “full capacity.” Production lines hum constantly, workers stay busy, and […]

Imagine this scenario: Your customer support team receives 500 calls daily, but you only know they “seem busy.” One day,

Human Resources departments are the backbone of organizational success, yet measuring their impact can be challenging. That’s where HR KPIs

In today’s data-driven business environment, 73% of companies that use KPIs effectively report achieving their strategic goals, compared to just

You used to wake up excited about your projects. Now you hit snooze three times and feel a knot in

What is Employee Turnover? Employee turnover refers to the rate at which employees leave a company within a specific time

In today’s competitive job market, employee retention has become one of the most critical challenges facing organizations worldwide. With the

Recent research reveals that 87% of companies worldwide struggle with leadership gaps, while only 42% of organizations have confidence in

An exit interview represents one of the most valuable yet underutilized opportunities in human resources management. As employees transition out

In a business where every occupied room, mini-bar charge, and banquet matters, hotel accounting isn’t just back-office work; it’s mission-critical.