workculture

10 Tips to Help Call Center Sales Representatives Drive More Sales

BPO, Sales / By

Best-in-class call centers proactively deliver the best customer experience while driving more sales. They’re focused on gaining the greatest lifetime value from their customers, although it’s not easy it’s possible if you know what you’re doing.

So, how do these call centers uncover their vast sales potential? They follow ten essential call center sales tips.

Balancing an inclusive culture across virtual and physical workspaces

Work from home / By

In a remote working environment, or a blended team, how can businesses ensure that they remain inclusive to both those at home and those in the office?

Facilitating home working was a top priority for many businesses as an initial response to Covid-19. Now that it has been widely adopted and successful, it is crucial to assess how this has impacted diversity and inclusion (D&I) within organizations.